FAQ Extension enables you to create a comprehensive and user-friendly Frequently Asked Questions (FAQ) section on your website, answering customer queries and reducing support ticket volumes effectively.
Easy customization options allow you to seamlessly match the FAQ section to your brand’s style and integrate it into your website. The extension’s intuitive management interface allows you to effortlessly add, edit, and categorize frequently asked questions, keeping your content up-to-date and well-organized.
Boost customer satisfaction by providing quick and accurate responses to common queries, enhancing user experience, and reducing the time and effort required for customer support. Elevate your Magento 2 store with the FAQ extension and empower your customers with the information they need at their fingertips.
Embark on an exploration of our extension demo, where you can test its
features firsthand and unlock its full potential. Dive into a world of
possibilities as you navigate through the demo, discovering how our extension
can enhance your experience.
An extension allows merchants to add the FAQ product tab on the product page.
Separate FAQ page where customers can find a curated collection of answers to the most commonly asked questions about your products, services, policies, and more.
FAQ Product Tab
It’s a section for FAQ questions
about specific products. Customers can view and rate answers
or answer a question.
Ask a Question Form
The “Ask a Question Form” is a functionality that
allow customers to submit questions and seek personalized assistance.
Rating
It’s a user-generated feedback system that allows individuals to express their satisfaction or dissatisfaction with the quality and helpfulness of provided answers
FAQ Page
The FAQ (Frequently Asked Questions) Page
on a website developed to provide informative answers to common
queries that customers or visitors may have.
Search
This feature searches through FAQ questions and categories, ensuring users see the most relevant information.
FAQ Category Page
An FAQ category is a logical grouping or folder that
organizes related questions. It helps users navigate and locate information by providing a structured and categorized approach to the content.
You can find questions assigned to the category with short answers in collapsible.
FAQ Question Page
Pages provide access to detailed answers to their question and provide feedback through rating.
Questions
Questions are located in the Content ➔ FAQ ➔ FAQ Questions.
To respond to the question, click on the Edit
Questions Management
Administrators can respond to user questions, categorize questions, and change meta information for the question page.
Statistics
You can see how many people looked at your question.
There’s also a rating to show whether the question is helpful.
Check here to know if your question is popular and good.
General
Question - question body.
URL Key - it’s a user-friendly and SEO-friendly string in the URL that represents the question
Full Answer - a detailed response that covers all aspects of the question
Short Answer - provides the most important information or solution to the question asked
Store Views - store views where the question will be displayed
Visibility - disable question visibility
Status - question status. Pending or answered
Position - sort order for questions.
Select Tags - keywords or labels that help identify the topic or theme of the question.
SEO
Meta Title - main title used to summarize the question, which can be displayed in search engine results and browser tabs
Meta Description - a summary of a question’s content, often used to describe the question to search engines and readers in search results.
No Follow - directive given to search engines indicating that the link should not influence the search engine rankings of the destination URL.
No Index - instructs search engines not to include that specific question in their search results.
Products
There’s a grid displaying all the products that have been assigned
Customer
Customer Name - the name of the customer who asked the question
Customer Email - the email of the customer who asked the question
Categories
Category refers to grouping or classifying questions based on a specific topic or theme.
Navigate to the Content ➔ FAQ ➔ FAQ Categories.
Categories Management
To add a new category, click on the “Add Category” button
General
Enabled - use to set Category as Active or Inactive
Category Title - a label that will appear
Icon - image used to represent the category visually
Position - sort order for category
URL Key - it’s a user-friendly and SEO-friendly string in the URL that represents the category
Store Views - category will be displayed in the chosen Store Views
Description - brief overview or summary of what topics or questions are covered within that specific FAQ category
Questions
There’s a grid displaying all the questions that have been assigned
SEO
Meta Title - main title used to summarize the category, which can be displayed in search engine results and browser tabs
Meta Description - a summary of a category’s content, often used to describe the category to search engines and readers in search results.
No Follow - directive given to search engines indicating that the link should not influence the search engine rankings of the destination URL.
No Index - instructs search engines not to include that specific category in their search results.
Tags
It’s keywords or labels that help identify the topic or theme of the question.
Navigate to the Content ➔ FAQ ➔ FAQ Tags.
Tags Management
To add a new category, click on the “Add New Tag” button
General
Title - the title of a tag
Description - brief overview of the tag
Questions
There’s a grid displaying all the questions that have been assigned
How to configure
General
Link title - the title of a link that will appear in specified positions
Display in - positions to show the FAQ link.
Allow Questions share between Stores - If set to “Yes”, customers will be able to see questions answered from different stores
Show Read More Link - If set to “Yes”, customers will be able to see Read More link to the question page
Max Answer Length - maximum number of characters allowed for an answer in the FAQ section
HTML Suffix - URL suffix for FAQ categories and questions
FAQ Search
Min Search Length - minimum number of characters allowed for search
Max Search Length - maximum number of characters allowed for search
Show Max Categories In Search Results - maximum number of categories allowed to show in search results
Show Max Questions In Search Results - maximum number of questions allowed to show in search results
Ask a Question Form
Allow Not Logged In customers to ask questions - If set to “Yes”, not logged-in customers will be able to ask a question
Max Question Length - maximum number of characters allowed for question
Question Form Label - title for Question Form
Notify customer via email - If set to “Yes”, customers will be able to receive an email about question answer
Email Sender - customer notifications email the sender when a question has been answered
Email Template - email template to notify the customer via email when the question has been answered
No Question label - title for the FAQ tab if no available questions
FAQ Product Page
Enabled FAQ on Product Page - If set to “Yes”, customers will be able to see FAQ tab on the Product Page
FAQ Tab Name - title for the FAQ tab on the Product Page
FAQ Title Text - title for the FAQ Form
FAQ Tab Position - sort order for the FAQ tab on
Show Add a Question Button on FAQ Page - If set to “Yes”, customers can see “Ask a Question” form on the FAQ page
Show Empty Categories - If set to “Yes”, customers will be able
Max Questions to Show on Product Page - maximum number of questions to show on the Product Page
Short Answer behavior - displayed mode for Short Answer.
Show Cut Answer will cut the full answer to specified characters.
Show Short Answer will show a Show Answer specified in the Question Form
GDPR Consent
Enabled - If set to “Yes”, customers will be able to agree with the GDPR Consent
Consent - consent body. You can specify HTML-code here.
